FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping to some of our eligible customers from our warehouses all over the world by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are NOT RESPONSIBLE for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

PLEASE BE PATIENT. Your product is SAFE and on it way. You can TRACK the progress on our website. Shipping is one of our BIGGEST hurdle because of so many uncertainties.

The Ete mobile Group uses the services of the following carriers to deliver your products anywhere in the world.

Few Companies:

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

FEDEX

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.fedex.com/Tracking?cntry_code=au).

DPEX &/OR TOLL GLOBAL EXPRESS

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://tollglobalexpress.com/).

AUSTRALIA POST

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). Sometimes the above couriers may subcontract delivery to Australia Post when outside of their normal delivery area, or if there are other resons not to use the normal service. If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

SHIPPING TERMS AND CONDITIONS: Shipping is one aspect we are working on. Please be patient. Your product will reach within 20 to 60 days. If not, please email us and we will find out.

  • All shipping fees listed are non-negotiable and non-refundable.
  • All delivery times are given as a guide only and are in no way guaranteed by The Ete mobile Group or the carrier.
  • Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
  • Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
  • Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
  • If a parcel is damaged in transit, the receiver must reject the delivery and advise The Ete mobile Group and the shipping carrier immediately.
  • If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier. The Ete mobile Group will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.